LEGAL REFERENCE

Your Privacy at api 33, Clearly Stated

api 33 was shaped around Indonesia — so your personal data is handled with the same care we put into the rest of your account experience. This page...

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api 33 Your Privacy at api 33, Clearly Stated

Privacy service notes

When you open an account with api 33, we collect only the data needed to run your account, process transactions and keep your experience secure. This includes your registration details, session activity and, where applicable, payment references linked to DANA, OVO, GoPay or QRIS. We do not sell your personal data to third parties. Retention periods follow applicable Indonesian data protection frameworks,

and we review our practices regularly to stay aligned. You may request access to, correction of or deletion of your data at any time through our support channels. Data transfers outside Indonesia occur only where local law permits and adequate safeguards are in place.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Reach Our Privacy Team Directly

If you have a question about how api 33 handles your personal information, or if you want to submit a data request, our privacy support team is available through the channels below...

Email Support Send your data access, correction or deletion request to our dedicated privacy email. We log every submission and respond with a reference number so you can track progress easily.
Live Chat Our live chat team can accept initial privacy enquiries around the clock. For formal data requests they will route you to the correct internal team with full context attached.
Help Centre Our online help centre contains step-by-step articles explaining your data rights under api 33's privacy framework, including how to download a copy of your account data.
REVIEW SIGNALS

Why You Can Rely on This Policy

api 33 commits to clarity, consistency and accountability across every aspect of your data. The six signals below reflect how we approach privacy as an ongoing responsibility rather than a one-time document...

Regular Policy Audits

Our legal team reviews this privacy policy on a scheduled basis to ensure it reflects current data practices, regulatory changes in Indonesia and any updates to our platform's data flows.

Minimal Data Collection

We collect only what is necessary to operate your account and fulfil transactions. No excess profiling data is gathered, and no data is retained beyond the periods required for legitimate purposes.

Encrypted Storage

All personal data stored on api 33 infrastructure is encrypted at rest and in transit. Access is restricted to authorised personnel with a documented, audited business need.

Transparent Vendor Contracts

Where third-party service providers process your data on our behalf, we require them to meet the same privacy standards we apply internally, governed by written data processing agreements.

Clear Retention Periods

We publish the logic behind how long we keep different categories of data. When retention periods expire, data is deleted or anonymised in line with our documented disposal procedures.

Accountable Team

A named privacy contact inside api 33 is responsible for data governance. If you escalate a concern, it reaches a person with authority to act, not just an automated queue.

Our Policy Versus Common Privacy Gaps

Many privacy policies bury important details or use vague language. Here is how api 33's approach differs across seven areas that matter most to accounts in Indonesia and...

Plain Language
We write this policy in clear English aimed at Indonesian audiences, avoiding legal jargon wherever a plain alternative exists so you always understand what you are agreeing to.
Data Sale Prohibition
Unlike some platforms, api 33 does not sell, rent or trade your personal data to advertisers or data brokers under any circumstances, in any supported region.
Payment Reference Handling
References to DANA, OVO, GoPay and QRIS transactions are stored only to process your account activity and comply with financial record-keeping rules, not for secondary marketing purposes.
Cookie Transparency
Our cookie notice lists every category of cookie in use, explains what each does and gives you meaningful controls rather than a single accept-all button with no alternatives.
Breach Notification
In the event of a data security incident affecting your account, api 33 commits to notifying affected accounts promptly and clearly, consistent with applicable Indonesian regulatory expectations.
Children's Data
api 33 does not knowingly collect data from anyone who does not meet the minimum age requirement in their jurisdiction. Accounts identified as underage are closed and data deleted.
Policy Version History
We maintain a version log at the foot of this page so you can see what changed between revisions, when changes took effect and what triggered each update.
QUICK SIGNAL

Six Pillars of Our Privacy Layout

The privacy experience at api 33 is structured so every important element is visible and reachable. These six pillars define how the policy-side of your account is organised...

Account Data Dashboard Your personal account section surfaces the core data fields we...
Consent Records Every marketing and data-sharing consent you give is logged with...
Download Your Data Request a structured export of your account data at any...
Delete Your Account If you choose to close your account, we provide a...
Communication Preferences Your email, notification and marketing preferences sit in one place...
Policy Alerts When this privacy policy is updated in a material way...

Privacy Policy Questions Answered

We collect your registration details, contact information and identity verification data where required. Session and device data is also logged to secure your account and detect unusual activity in supported regions.

Payment references from DANA, OVO, GoPay and QRIS are stored solely to process your transactions and meet financial record-keeping obligations. They are not used for profiling or shared with advertisers.

Yes. Submit a data access request through our help centre or privacy email. We will compile and deliver a structured copy of your account data within the period required under applicable law.

Certain categories of data are retained for periods defined by Indonesian regulatory and financial compliance requirements. We document these periods clearly and delete or anonymise data once they expire.

We share data only with service providers that process it on our behalf under strict contractual terms. We do not sell, rent or trade your personal information to any external party for their own use.

We notify you of material changes before they take effect and publish a version history at the foot of this page. You can review the changes and contact support if you have concerns about them.

Navigate to the account closure section or contact our support team. We process deletion requests promptly, retaining only the data we are legally obliged to keep and flagging it clearly in our response to you.